Terms and Conditions - Gardeners Penge

Introduction

Welcome to Gardeners Penge. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

Services Provided

Gardeners Penge offers a comprehensive range of gardening services tailored to meet your individual needs. Our services include:

Garden Maintenance: Regular upkeep to ensure your garden remains healthy and vibrant.
Landscape Design: Customized designs to transform your outdoor space.
Planting Services: Expert planting of flowers, shrubs, and trees.
Hardscaping: Installation of patios, walkways, and other hardscape elements.
Seasonal Clean-Up: Preparing and maintaining gardens for different seasons.

Booking and Scheduling

To avail our services, clients must:

Book in Advance: Schedule services at least one week prior to the desired date.
Confirm Appointments: Clients will receive a confirmation email or call upon booking.
Rescheduling: Requests to reschedule must be made at least 48 hours before the appointment.

Payment Terms

Our payment policies are designed to ensure transparency and convenience:

Pricing: All services are quoted based on the scope of work required. Additional services may incur extra charges.
Payment Methods: We accept various payment methods, including cash, credit/debit cards, and bank transfers.
Payment Schedule: A deposit may be required upon booking, with the remaining balance due upon completion of services.
Invoices: Detailed invoices will be provided for all services rendered.

Cancellation Policy

We understand that circumstances may change. Our cancellation policy is as follows:

Notice Period: Clients must provide at least 48 hours' notice to cancel or reschedule an appointment.
Cancellation Fees: Cancellations made within 24 hours of the appointment may incur a fee equivalent to 50% of the scheduled service cost.
No-Shows: Failure to appear for a scheduled appointment without prior notice may result in a full charge.

Liability and Responsibility

Gardeners Penge strives to deliver high-quality services. However, certain limitations apply:

Property Damage: We take all necessary precautions to prevent damage to client property. In the unlikely event of damage, clients should notify us immediately.
Liability Limitation: Our liability is limited to the total amount paid for the services rendered. We are not responsible for indirect or consequential damages.
Insurance: Gardeners Penge maintains appropriate insurance coverage to protect both clients and our business.

Client Obligations

Clients are expected to:

Provide Access: Ensure that our team has clear access to the worksite during the scheduled times.
Specify Requirements: Clearly communicate any specific preferences or requirements for the services.
Maintain Communication: Inform us promptly of any changes that may affect the service delivery.

Intellectual Property

All content, designs, and materials provided by Gardeners Penge are the intellectual property of the company. Clients are granted a limited license to use such materials for personal purposes only.

Privacy Policy

Protecting your privacy is important to us. Any personal information collected is used solely for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Penge operates. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in that area.

Amendments to Terms

Gardeners Penge reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

Termination

Either party may terminate the service agreement under the following conditions:

Breach of Terms: Failure to comply with any of the terms outlined herein may result in termination.
Discontinuation of Services: Gardeners Penge reserves the right to discontinue services at its discretion, provided adequate notice is given.

Acceptance of Terms

By engaging with Gardeners Penge, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.